Sabrina

		Laurie Damage Insurance Agent
		Chantale Damage Insurance Agent		Sabrina IT Support Analyst
		David IT Analyst		Sandra Director Sales—E-business
		Geneviève Claims Expert, Residential Sector		David Director Development & Quality

Title : IT Support Analyst

All in a Day's Work

My job involves helping employees use the IT systems for which I’m responsible. In addition to identifying and validating user needs, I help create solutions. I develop strategies and design trials by identifying desired results, and carry out the actual testing. I create reports and follow up on any anomalies or change requests. I also document operational procedures aimed at supporting users.

My Time at SSQ General Insurance

I joined the SSQ General Insurance team in 1995, beginning my career as a damage insurance agent. In 2001, I became an IT Support Technician with the IT department, and in 2008, I was promoted to IT Support Analyst. After coming to SSQ General Insurance, I had the opportunity to learn more about insurance at the Insurance Institute of Canada. I since obtained a university certificate in applied microcomputing.

Before Joining SSQ General Insurance

I was hired by SSQ General Insurance immediately after earning my college diploma in damage insurance. I heard about SSQ General Insurance through my college.

Why SSQ General Insurance?

Because I work in close cooperation with employees from different departments, and every day is different! Plus, the company is young, exciting, and just brimming with challenges to tackle!