Sandra

		Laurie Damage Insurance Agent
		Chantale Damage Insurance Agent		Sabrina IT Support Analyst
		David IT Analyst		Sandra Director Sales—E-business
		Geneviève Claims Expert, Residential Sector		David Director Development & Quality

Title : Team Director – Customer Relations Center

All in a Day's Work

My workdays as a Team Leader at the Customer Relations Center are varied and never routine. Specifically, my job consists of ensuring excellent customer service while supervising a team of 15 damage insurance agents and supporting them in their daily tasks. I also work on developing the skills of all team members and providing the tools and coaching they need to reach their career goals. In addition, I am involved in a variety of company projects aimed at continually improving our practices, and I am a member of a number of committees. 

My Time at SSQ General Insurance

I started working at SSQ General Insurance on September 9, 2001. When I was hired, I had no insurance training or experience. Because a certificate issued by Autorité des marchés financiers is required to work in this profession, the company offered me outstanding training that helped me pass the exams and complete an internship. These endeavors helped me to become a licensed personal lines damage insurance agent. After working in that position for five years and getting involved in the company in a number of ways (including the social club), I was promoted to Team Leader at the Customer Relations Center in June 2006, a position I hold today.

I am also pursuing university studies part time in order to upgrade my skills and advance my career at SSQ General Insurance.

Before Joining SSQ General Insurance

Before becoming an insurance agent and Team Leader at the Customer Relations Center, I worked at a variety of jobs not directly linked to the field of insurance, but that provided me nonetheless with experience in sales, customer service, and team management. As a Pharmacy Technical Assistant, I discovered the field of insurance through my work with drug insurance. I realized I enjoyed giving people information on their insurance policies, meeting their needs, and giving them advice and information on various products.

Why SSQ General Insurance?

Lots of reasons. First, I wholeheartedly believe in the company’s values of mutualism, accessibility, competence, social commitment, and integrity. I am also committed to helping the company grow, and I love working in a young, inspiring, and energetic environment surrounded by people who love their jobs.

Finally, at SSQ General Insurance I get to work with people, and as a Team Leader, I get to start each day in a good mood and work with a team of agents and fellow managers with whom I can grow as a professional.