Claim Info
How do I make a claim?
This section explains how to make a claim for damages in the categories Broken Window, Auto, and Home.
Here are a few general tips that can be invaluable on any claim:
- Submit your claim to your insurance provider immediately because your insurer must be able to determine the exact cause of the damages.
- Keep the damaged objects.
- Don't make decisions on your own. Before replacing damaged or lost articles, contact your insurance provider to find out the easiest way to proceed.
- Make sure your claim is completely aboveboard. Fraudulent claims are systematically refused by all insurance providers. And to make matters worse, it can be extremely difficult to find a company that's willing to reinsure someone who has made a false claim in the past.
If you ever find yourself in an emergency situation and require immediate assistance, simply call the claims service, available 24 hours a day, 7 days a week:
- Montreal area: (514) 393-3632
- Quebec City area: (418) 683-0554
- Elsewhere in Quebec: 1 800 463-2343
To submit a claim for compensation or ask us a question, please feel free to call one of our claims adjusters, Monday to Friday, 8 AM to 8 PM, and Saturday 9:30 AM to 4 PM.
